Project overview

TSD developed a comprehensive enterprise-grade ERP system for TotalEnergies Cambodia, one of the country’s largest energy and petroleum companies. The platform manages the complete value chain from sales order processing, demand forecasting, production planning, advanced inventory management, and warehouse operations. It includes deep market analytics, financial accounting, bookkeeping, and a powerful mobile app for sales representatives and depot teams. Real-time dashboards provide leadership with accurate visibility into sales performance, market share, and inventory levels. The solution was built to support TotalEnergies’ high-volume fuel and lubricant distribution business with scalability and security.

client

TotalEnergies (12 Locations across Cambodia)

Services Provided

Custom ERP Development, AI Demand Forecasting, Advanced Inventory Management, Sales & Distribution Module, Market Analytics Dashboard, Mobile App Development, Financial Accounting & Bookkeeping, Supply Chain Management, Real-Time Reporting, User Training & Change Management

Objectives

The main objective was to implement a modern, integrated ERP system that centralizes TotalEnergies’ sales, inventory, forecasting, accounting, and field operations into one powerful platform. The system aimed to drive operational excellence, improve forecasting reliability, and provide deep market insights.

‣ Centralize sales management, forecasting and production planning.

‣ Implement advanced inventory and supply chain optimization.

‣ Deliver powerful market share analytics and automated reporting.

‣ Provide full accounting, bookkeeping and financial visibility.

‣ Enable real-time operations through a dedicated mobile application.

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Key Outcomes

The TotalEnergies ERP platform successfully unified operations, delivering major improvements in forecasting accuracy, inventory optimization, and reporting speed across Cambodia. It significantly enhanced decision-making quality at both strategic and operational levels.

‣ Improved demand forecasting accuracy by over 35%.

‣ Reduced excess inventory and stockouts through advanced planning tools.

‣ Real-time market share and sales performance dashboards.

‣ Faster month-end closing and automated financial reporting.

‣ High field team adoption through powerful mobile application.

Challenges

TotalEnergies, a global energy leader, required a powerful integrated ERP system to replace fragmented legacy tools across sales, inventory, supply chain, and financial operations in Cambodia. The previous manual and semi-automated processes caused poor forecasting accuracy, stock discrepancies, delayed reporting, and limited visibility into market performance.

‣ Fragmented systems between sales, inventory, accounting and field operations.

‣ Inaccurate demand forecasting leading to frequent stockouts and overstock.

‣ Limited real-time market share analysis and reporting capabilities.

‣ No mobile access for sales teams and depot managers.

‣ Slow financial closing and complex bookkeeping processes.

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Strategy & Approach

TSD started with extensive process mapping and stakeholder workshops across sales, logistics, finance, and operations teams. We chose a modular architecture allowing phased implementation without business disruption. Priority was given to AI-powered forecasting and mobile capabilities to address field operation challenges. Rigorous data validation and security standards were applied throughout development. Agile methodology with bi-weekly demos ensured continuous alignment with business requirements. Comprehensive change management and role-based training programs guaranteed smooth adoption across the organization.

Strategy & Approach

TSD started with extensive process mapping and stakeholder workshops across sales, logistics, finance, and operations teams. We chose a modular architecture allowing phased implementation without business disruption. Priority was given to AI-powered forecasting and mobile capabilities to address field operation challenges. Rigorous data validation and security standards were applied throughout development. Agile methodology with bi-weekly demos ensured continuous alignment with business requirements. Comprehensive change management and role-based training programs guaranteed smooth adoption across the organization.

Execution

TSD designed and developed a comprehensive, scalable ERP platform tailored for TotalEnergies’ complex energy distribution business. The system covers end-to-end operations including sales order management, AI-powered demand forecasting, production planning, advanced multi-warehouse inventory with lot & expiry tracking, market share analytics, financial accounting, bookkeeping, and a fully integrated mobile app for field sales and inventory teams. We implemented real-time dashboards, automated reporting, and role-based access control. The solution was built on a modern cloud architecture with high security standards. After intensive UAT and pilot deployment at key depots, the full system was rolled out successfully with comprehensive user training.

Execution

TSD designed and developed a comprehensive, scalable ERP platform tailored for TotalEnergies’ complex energy distribution business. The system covers end-to-end operations including sales order management, AI-powered demand forecasting, production planning, advanced multi-warehouse inventory with lot & expiry tracking, market share analytics, financial accounting, bookkeeping, and a fully integrated mobile app for field sales and inventory teams. We implemented real-time dashboards, automated reporting, and role-based access control. The solution was built on a modern cloud architecture with high security standards. After intensive UAT and pilot deployment at key depots, the full system was rolled out successfully with comprehensive user training.

Results & Impact

The new ERP system transformed TotalEnergies’ operational efficiency and data-driven decision making in Cambodia. It delivered substantial improvements in forecasting accuracy, inventory turnover, and reporting speed. Real-time visibility enabled faster responses to market changes and better inventory control. The mobile app significantly increased field sales team productivity and data quality. Financial closing time was dramatically reduced while accuracy improved. Overall, the platform strengthened TotalEnergies’ competitive position and supported continued business growth in the energy sector.

Results & Impact

The new ERP system transformed TotalEnergies’ operational efficiency and data-driven decision making in Cambodia. It delivered substantial improvements in forecasting accuracy, inventory turnover, and reporting speed. Real-time visibility enabled faster responses to market changes and better inventory control. The mobile app significantly increased field sales team productivity and data quality. Financial closing time was dramatically reduced while accuracy improved. Overall, the platform strengthened TotalEnergies’ competitive position and supported continued business growth in the energy sector.

Key Learnings & TSD's Value Add

This large-scale project demonstrated the critical importance of AI-driven forecasting and real-time visibility in the highly competitive energy & fuel distribution industry. We learned how tightly integrating mobile capabilities with core ERP dramatically improves field operation efficiency. TSD’s value add was delivering a highly customized, future-proof ERP that perfectly fits TotalEnergies’ complex operational needs. Our strong focus on predictive analytics and mobile-first design provided significant competitive advantages. The solution reduced manual work substantially while increasing data accuracy. Future recommendation includes adding predictive maintenance and ESG reporting modules.

Key Learnings & TSD's Value Add

This large-scale project demonstrated the critical importance of AI-driven forecasting and real-time visibility in the highly competitive energy & fuel distribution industry. We learned how tightly integrating mobile capabilities with core ERP dramatically improves field operation efficiency. TSD’s value add was delivering a highly customized, future-proof ERP that perfectly fits TotalEnergies’ complex operational needs. Our strong focus on predictive analytics and mobile-first design provided significant competitive advantages. The solution reduced manual work substantially while increasing data accuracy. Future recommendation includes adding predictive maintenance and ESG reporting modules.

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